Shipping & Delivery

Everything you need to know about how and when your order arrives. If your question is not answered here, email us at hello@babybisou.com and we will come back to you within one business day.

Where we ship

We ship to the United States: the 48 contiguous states plus Alaska and Hawaii. We cannot ship to PO boxes, APO/FPO addresses or US territories, and orders to other countries cannot be processed at this time.

Shipping costs and times

Order value	Shipping cost	Door to door
$80 and over	Free	8 to 14 business days
Under $80	$7.95	8 to 14 business days

The price you see at checkout is the price you pay. Prices are in US dollars. There is no handling fee, no packaging fee and no card surcharge, and nothing is payable when the package arrives. If a carrier ever asks you for an additional import or customs charge on a Baby Bisou package, do not simply absorb it: send us the receipt and we will refund it in full.

How long it takes

Your order goes through two stages, and the estimate at checkout covers both.

• Processing: 1 to 2 business days. We check the order, pick it and pack it. Orders placed at the weekend or on a public holiday start processing the next business day.
• Delivery: 7 to 12 business days. This is the time in transit once the package has left our warehouse.

We would rather tell you that up front than promise two days and disappoint you. If we cannot deliver within 30 days of your order, you are entitled to cancel and receive a full refund.

Tracking your package

As soon as your order ships you will receive an email with a tracking link. You can also track it any time on our Track Your Order page using your order number and email address.

Tracking information usually starts updating 1 to 3 business days after the package leaves our warehouse. A tracking number that has not moved yet does not mean something is wrong, it usually means the package has not been scanned into the next network.

If the address is wrong

Your order is sent to the address you gave at checkout, so please check it carefully before you pay. If an address is incomplete or incorrect the package may be returned to us. We will contact you to sort it out and arrange redelivery.

If you spot a mistake, email us within 30 minutes of ordering and we will correct it if the order has not yet been processed.

When delivery counts as complete

Once the carrier marks a package as delivered, delivery is complete. If the carrier says delivered and you do not have your package, tell us within 7 days and we will open an investigation with them.

Missing, damaged or wrong items

Contact us within 7 days of delivery at hello@babybisou.com with your order number and a photo. If something arrived damaged, faulty or simply is not what you ordered, we cover the cost of putting it right. We are not going to make you argue for it.

How you can pay

We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay, plus any other method shown at checkout. Every payment runs through Shopify's encrypted checkout, and we never see or store your full card details.

Contact

Baby Bisou, a trading name of River Flows B.V.
Email: hello@babybisou.com
Phone: +1 (256) 697-5874
Hours: Monday to Friday, 9am to 5pm Central European Time (3am to 11am Eastern)
Response time: usually within 24 hours on business days

Full company details are on our Contact page.