Shipping & Delivery

Everything you need to know about how and when your order arrives. If your question is not answered here, email us at hello@babybisou.com and we will come back to you within one working day.

Where we deliver

We currently deliver to the United Kingdom only, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. Orders placed from outside the UK cannot be processed at this time.

Delivery costs

Order value	Delivery cost
£50 and over	Free
Under £50	£3.95

The price you see at checkout is the price you pay. Prices are in pounds sterling and include any UK tax due. There is no handling fee, no packaging fee and no card surcharge. If a carrier ever asks you for an additional import charge on a Baby Bisou parcel, do not simply absorb it: send us the receipt and we will refund it in full.

How long it takes

Your order goes through two stages, and the estimate at checkout covers both.

• Processing: 1 to 2 working days. We check the order, pick it and pack it. Orders placed at the weekend or on a bank holiday start processing the next working day.
• Delivery: 3 to 6 working days. This is the time in transit once the parcel has left our warehouse.

Total: roughly 4 to 8 working days from the moment you order. We would rather tell you that up front than promise two days and disappoint you. If we cannot deliver within 30 days of your order, you are entitled to cancel and receive a full refund.

Tracking your parcel

As soon as your order ships you will receive an email with a tracking link. You can also track it any time on our Track Your Order page using your order number and email address.

Tracking information usually starts updating 1 to 3 working days after the parcel leaves our warehouse. A tracking number that has not moved yet does not mean something is wrong, it usually means the parcel has not been scanned into the next network.

If the address is wrong

Your order is sent to the address you gave at checkout, so please check it carefully before you pay. If an address is incomplete or incorrect the parcel may be returned to us. We will contact you to sort it out and arrange redelivery.

If you spot a mistake, email us within 30 minutes of ordering and we will correct it if the order has not yet been processed.

When delivery counts as complete

Once the carrier marks a parcel as delivered, delivery is complete. If the carrier says delivered and you do not have your parcel, tell us within 7 days and we will open an investigation with them.

Missing, damaged or wrong items

Contact us within 7 days of delivery at hello@babybisou.com with your order number and a photo. If something arrived damaged, faulty or simply is not what you ordered, we cover the cost of putting it right. That is your right under the Consumer Rights Act 2015, and we are not going to make you argue for it.

How you can pay

We accept Visa, Mastercard, Maestro, American Express, Union Pay, PayPal, Klarna, Shop Pay, Apple Pay and Google Pay. Every payment runs through Shopify's encrypted checkout, and we never see or store your full card details.

Contact

Baby Bisou
87-135 Brompton Road, Knightsbridge, London SW1X 7XL, United Kingdom
Email: hello@babybisou.com
Phone: +44 20 8040 0121
Hours: Monday to Friday, 9:00 to 17:00 UK time
Response time: usually within 24 hours on working days