Terms of service

1. Who we are

babybisou.com is operated by River Flows B.V., trading as Baby Bisou, a private limited company registered in the Netherlands under Chamber of Commerce (KvK) number 42056039, VAT number NL869506250B01.

Registered office: Afmijnstraat 1, 1187 ZZ Amstelveen, the Netherlands.
Email hello@babybisou.com. Phone (US customer service) +1 (256) 697-5874.

We sell to consumers in the United States. These terms apply to every order placed through this site.

2. Using this site

You must be 18 or over to place an order, or have the permission of a parent or guardian. You may not use the site unlawfully, attempt to gain unauthorized access, or transmit malicious code. Content on this site may not be reproduced or resold without our written permission.

3. Products and descriptions

We take care to describe products accurately, but colors can vary between screens and small variations occur in natural materials. Products are offered subject to availability and quantities may be limited.

4. Prices and errors

All prices are shown in US dollars. Shipping is charged separately as set out in our Shipping Policy, and any sales tax that applies is shown at checkout before you pay. The price you see at checkout is the total you pay: there is no handling fee, packaging fee or card surcharge, and nothing further is payable on delivery. Prices may change without notice, though a change never affects an order we have already accepted. If a product is listed at an obviously incorrect price we may cancel the order and refund you in full before it ships.

5. When a contract is formed

Product listings are an invitation to make an offer, not an offer. Your order is an offer to buy. A contract is formed when we send you a shipping confirmation, not when you place the order or receive an order acknowledgement. We may decline an order, for example where a product is unavailable, where we cannot authorize payment, or where we suspect misuse.

6. Cancellation and returns

Our returns process and 30-day returns window are set out in full in our Refund Policy, which forms part of these terms.

7. Your statutory rights

Nothing in these terms affects the rights you have under the mandatory consumer protection laws of the state in which you live, or under applicable federal law, including any implied warranty that cannot be excluded.

8. Payment

Payments are processed through Shopify's secure checkout. We do not see or store full card details. We may cancel an order where payment cannot be verified.

9. Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights as a consumer. We are not liable for business losses, as our products are supplied for domestic and private use. Some states do not allow certain limitations of liability, so parts of this section may not apply to you.

10. Third-party links and tools

Our site may link to third-party sites or use third-party tools. We are not responsible for their content or their terms, and any use of them is at your own risk.

11. Your data

We handle personal data in accordance with our Privacy Policy, the EU General Data Protection Regulation and applicable US state privacy laws.

12. Changes to these terms

We may update these terms. The version in force is the one published on this page at the time you place your order.

13. Severability

If any provision of these terms is found unenforceable, the remaining provisions continue in force.

14. Governing law and disputes

These terms are governed by the laws of the Netherlands. This choice of law does not deprive you of the protection of the mandatory consumer laws of the state in which you live, and you may bring a claim in the courts of your own state. We will always try to resolve any dispute with you directly first.

15. Complaints

Email hello@babybisou.com and we will acknowledge within one business day and aim to resolve within 14 days.