FAQs

Ordering and shipping

How long will my order take?

Roughly 8 to 14 business days in total: 1 to 2 business days for us to pick and pack, then 7 to 12 business days in transit, anywhere in the US. Full detail on the Shipping & Delivery page.

How much is shipping?

Free on orders of $80 and over. Below that it is a flat $7.95.

Will I have to pay anything when my package arrives?

No. The price you see at checkout is the price you pay. There is no handling fee, packaging fee or card surcharge, and no customs or import charge. If a carrier ever asks you for an additional charge on a Baby Bisou package, send us the receipt and we will refund it in full.

Which countries do you ship to?

The United States only, including Alaska and Hawaii. We cannot ship to PO boxes, APO/FPO addresses or US territories, and we do not ship internationally yet.

How do I track my order?

Use the link in your shipping confirmation email, or go to Track Your Order and enter your order number. Tracking usually starts updating 1 to 3 business days after the package leaves our warehouse.

My tracking has not moved. Is something wrong?

Usually not. A package can sit between scans for several days, particularly early on. If nothing has changed after 12 business days, email us and we will chase it.

Can I change or cancel my order?

Email us within 30 minutes and we will usually catch it. After that it is likely already being picked, so use the returns process once it arrives. You always have our 30-day returns window.

Sizing and fit

How do I know which size to order?

Measure the foot rather than guessing from age. Our Shoe Size Guide walks you through it in two minutes and every product page has a size chart. Every size is labeled with the US size and the foot length it fits, in inches, with centimeters in the size guide.

Should I size up so they last longer?

A little growing room is good, about 0.4 in (1 cm) beyond the longest toe. More than that and the shoe slides on the foot, which is the main reason baby shoes fall off and the main reason toddlers curl their toes to keep them on.

My baby is not walking yet. Do they need shoes?

Not for support. Pre-walking feet develop best bare. Shoes at that stage are for warmth and for keeping socks on. Look at our soft soles and sock shoes rather than a structured first walker.

Returns and refunds

What is your returns policy?

You have 30 days from delivery to change your mind. Items must be unworn with labels attached. Full detail on the Returns & Exchanges page.

Who pays for return shipping?

You do if you changed your mind or the size is wrong. We do if the item is faulty, damaged or not what you ordered.

Do you charge a restocking fee?

No.

How long does a refund take?

We inspect returns within 2 to 4 business days of receiving them and always refund within 14 days. Your bank then takes 3 to 5 business days to show it.

Where do I send my return?

Email hello@babybisou.com first and we send you the correct US return address within one business day. Please do not mail anything before you have it, as packages sent elsewhere cannot be processed.

My order arrived damaged. What now?

Email hello@babybisou.com within 7 days with your order number and a photo. We cover the cost of putting it right.

Payment

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay, plus any other method shown at checkout. All payments run through Shopify's secure, encrypted checkout. We never see or store your card details.

Which currency will I be charged in?

US dollars. Prices and shipping are shown in dollars throughout the store and at checkout.

Do you charge sales tax?

Any sales tax that applies to your order is shown at checkout before you pay. Nothing is added afterwards.

Where do I enter a discount code?

In the "Discount code" box at checkout, then click Apply. One code per order.

About us

Who is behind Baby Bisou?

Baby Bisou is a trading name of River Flows B.V., a small company registered in the Netherlands (KvK 42056039) that sells to families across the United States. Full details are on the Contact page.

Still stuck?

Email hello@babybisou.com, call +1 (256) 697-5874, or use the contact page. We answer within 24 hours on business days.