Home›Track Your Order
Track Your Order
Enter your order number and the email address you used at checkout to see where your package is.
Before you worry
Tracking usually starts updating 1 to 3 business days after your package leaves our warehouse. A number that has not moved yet almost always means the package simply has not been scanned into the next network, not that it is lost.
What the stages mean
- Order confirmed. We have your order and payment. Picking and packing takes 1 to 2 business days.
- Shipped. The package has left us and you have a tracking number. Total transit is normally 7 to 12 business days.
- In transit. On its way. Gaps of a few days between scans are normal, especially while the package is between carrier networks.
- Out for delivery. With the carrier, arriving today.
- Delivered. Marked as delivered by the carrier.
If it says delivered and you do not have it
Check with anyone else at the address, the mailroom or front desk, and immediate neighbors first, then tell us within 7 days at hello@babybisou.com. We open an investigation with the carrier and keep you posted.
If nothing has moved in 12 business days
Email us with your order number and we will chase it. You do not have to wait for the full estimate to run out before asking.
More detail on timings is on the Shipping & Delivery page.
Any questions?
Email us and we will come back to you within one business day.