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Track Your Order
Enter your order number and the email address you used at checkout to see where your parcel is.
Before you worry
Tracking usually starts updating 1 to 3 working days after your parcel leaves our warehouse. A number that has not moved yet almost always means the parcel simply has not been scanned into the next network, not that it is lost.
What the stages mean
- Order confirmed. We have your order and payment. Picking and packing takes 1 to 2 working days.
- Shipped. The parcel has left us and you have a tracking number. Total transit is normally 3 to 6 working days.
- In transit. On its way. Gaps of a few days between scans are normal.
- Out for delivery. With the courier, arriving today.
- Delivered. Marked as delivered by the carrier.
If it says delivered and you do not have it
Check with anyone else at the address and with immediate neighbours first, then tell us within 7 days at hello@babybisou.com. We open an investigation with the carrier and keep you posted.
If nothing has moved in 8 working days
Email us with your order number and we will chase it. You do not have to wait for the full estimate to run out before asking.
More detail on timings is on the Shipping & Delivery page.
Any questions?
Email us and we will come back to you within one working day.